by thaterrormessage » Wed Oct 20, 2021 1:33 pm
As part of Cybersecurity Awareness Month, we’re reaching out to share some of the best ways to help protect your Robinhood account.
Keep in mind that attackers are constantly looking for new ways to obtain your personal and financial information by using fake phishing emails, websites, social media profiles, texts, and calls that impersonate apps or services you use.
Here are some tips:
Log in to view important messages. Avoid links in security alert emails, which can direct you to fake sites that capture your account and personal information. When in doubt, log in to view messages from Robinhood—we’ll never include a link to access your account in a Security Alert.
Request 24/7 phone support in-app. Right now, the only way to get phone support is to log in and request a call from an agent—we’ll give you the number we’ll call you from so you know it’s us and not spam. If you see activity you don’t recognize on your account: Account > Help > Contact Us.
Engage only with our verified social media accounts. We’ll never reach out with investment guidance over social media or ask you to send money. See our verified handles: Help Center > General Questions > Robinhood Social Media.
Report suspected phishing scams. Forward these to reportphishing@robinhood․com. Note that this is for reporting purposes only—you will not receive a response from our team.
Finally, remember to enable Two-Factor Authentication (2FA) on your account and the email you use for Robinhood if you haven’t already—it helps protect your account even if someone knows or guesses your password.
To learn more, visit Help Center > My Account & Login > Account Security.
Sincerely,
The Robinhood Team
[quote]As part of Cybersecurity Awareness Month, we’re reaching out to share some of the best ways to help protect your Robinhood account.
Keep in mind that attackers are constantly looking for new ways to obtain your personal and financial information by using fake phishing emails, websites, social media profiles, texts, and calls that impersonate apps or services you use.
Here are some tips:
Log in to view important messages. Avoid links in security alert emails, which can direct you to fake sites that capture your account and personal information. When in doubt, log in to view messages from Robinhood—we’ll never include a link to access your account in a Security Alert.
Request 24/7 phone support in-app. Right now, the only way to get phone support is to log in and request a call from an agent—we’ll give you the number we’ll call you from so you know it’s us and not spam. If you see activity you don’t recognize on your account: Account > Help > Contact Us.
Engage only with our verified social media accounts. We’ll never reach out with investment guidance over social media or ask you to send money. See our verified handles: Help Center > General Questions > Robinhood Social Media.
Report suspected phishing scams. Forward these to reportphishing@robinhood․com. Note that this is for reporting purposes only—you will not receive a response from our team.
Finally, remember to enable Two-Factor Authentication (2FA) on your account and the email you use for Robinhood if you haven’t already—it helps protect your account even if someone knows or guesses your password.
To learn more, visit Help Center > My Account & Login > Account Security.
Sincerely,
The Robinhood Team[/quote]