by thaterrormessage » Fri Mar 11, 2022 7:34 am
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, check for loose connections.
a. Make sure there is no power to the Wall Connector.
b. Remove the face plate and inspect the wiring terminals for any loose connections.
c. Contact an electrician if necessary to make sure all wires are properly connected and torqued according to the instructions in the Wall
Connector Installation Manual.
4. Once all connections have been checked and made secure, restore power to the Wall Connector and try charging again by reconnecting to the vehicle.
5. If the issue persists, the Wall Connector needs service. Schedule a service appointment through your Mobile App.
What this alert means:
Wall Connector hardware issue. Possible issues include:
1. Contactor not working
2. Self-test of internal ground fault monitoring circuit failed
3. Thermal sensor disconnected
4. Other hardware component issues
What to do:
An internal issue was detected by the Wall Connector.
1. Try charging again by disconnecting the Wall Connector from the vehicle and reconnecting.
2. If the issue persists, turn OFF the circuit breaker for the Wall Connector, wait 10 seconds, and turn the circuit breaker ON again. Then try reconnecting the Wall Connector to the vehicle.
3. If the issue persists, check for loose connections.
a. Make sure there is no power to the Wall Connector.
b. Remove the face plate and inspect the wiring terminals for any loose connections.
c. Contact an electrician if necessary to make sure all wires are properly connected and torqued according to the instructions in the Wall
Connector Installation Manual.
4. Once all connections have been checked and made secure, restore power to the Wall Connector and try charging again by reconnecting to the vehicle.
5. If the issue persists, the Wall Connector needs service. Schedule a service appointment through your Mobile App.