Error during add or update contact details (British Airways)

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thaterrormessage
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Joined: Tue Jul 14, 2020 3:21 pm

Error during add or update contact details (British Airways)

Post by thaterrormessage »

Error During Add Or Update Contact Details British Airways
Error During Add Or Update Contact Details British Airways (51.48 KiB) Viewed 72986 times
We have found some problems with the details you have provided.
Error during add or update contact details
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Anonymous12345

Re: Error during add or update contact details (British Airways)

Post by Anonymous12345 »

Yes, this is happening to me when I try to add my passport information
BA-Ineedhelpnow123

Re: Error during add or update contact details (British Airways)

Post by BA-Ineedhelpnow123 »

Same for me.
I have 4 passengers I need to add advanced passenger info for.
I insert details for 1 passenger and try to "Submit" but I get the error as screenshot. There are warning signs next to the other 3 passengers suggesting I need to fill in their details. I try to fill in their details but it says I need to "Submit" my first passenger info before I can fill them in.

I'm stuck in a loop. I can't submit 1 without filling in the others and I can't fill in the others without submitting 1. Paradox. Not happy.

Please help. I travel Sunday and need this sorted.
travel2morrow

Re: Error during add or update contact details (British Airways)

Post by travel2morrow »

Also having same issue :(
iwanttodie

Re: Error during add or update contact details (British Airways)

Post by iwanttodie »

Did anyone figure out how to fix it? Very frustrating.
Guest

Re: Error during add or update contact details (British Airways)

Post by Guest »

iwanttodie wrote:
> Did anyone figure out how to fix it? Very frustrating.

In my case it was the missing ESTA form. (https://esta.cbp.dhs.gov/faq?lang=de)
technocpu
Posts: 1
Joined: Tue Jun 28, 2022 1:29 pm

Re: Error during add or update contact details (British Airways)

Post by technocpu »

using the phone app fixed the problem for me
Guest

Re: Error during add or update contact details (British Airways)

Post by Guest »

Tried Safari, Chrome, mobile and MacBook. Finally through trial and error found out that it was flagging an error due to spaces in the first line of the address at which we will be staying at the destination. I was adding number and street name, it adds it without error when I just add the number. Searching online this appears to have been an issue since 2007. They can't be paying their dev / test teams very much if this issue persists!
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