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Error during add or update contact details (British Airways)

Posted: Thu Dec 02, 2021 2:04 pm
by thaterrormessage
Error During Add Or Update Contact Details British Airways
Error During Add Or Update Contact Details British Airways (51.48 KiB) Viewed 70622 times
We have found some problems with the details you have provided.
Error during add or update contact details

Re: Error during add or update contact details (British Airways)

Posted: Tue Dec 07, 2021 9:16 pm
by Anonymous12345
Yes, this is happening to me when I try to add my passport information

Re: Error during add or update contact details (British Airways)

Posted: Wed Dec 08, 2021 5:42 pm
by BA-Ineedhelpnow123
Same for me.
I have 4 passengers I need to add advanced passenger info for.
I insert details for 1 passenger and try to "Submit" but I get the error as screenshot. There are warning signs next to the other 3 passengers suggesting I need to fill in their details. I try to fill in their details but it says I need to "Submit" my first passenger info before I can fill them in.

I'm stuck in a loop. I can't submit 1 without filling in the others and I can't fill in the others without submitting 1. Paradox. Not happy.

Please help. I travel Sunday and need this sorted.

Re: Error during add or update contact details (British Airways)

Posted: Sun Dec 19, 2021 3:24 pm
by travel2morrow
Also having same issue :(

Re: Error during add or update contact details (British Airways)

Posted: Mon Jan 03, 2022 9:49 pm
by iwanttodie
Did anyone figure out how to fix it? Very frustrating.

Re: Error during add or update contact details (British Airways)

Posted: Tue Jan 18, 2022 6:22 am
by Guest
iwanttodie wrote:
> Did anyone figure out how to fix it? Very frustrating.

In my case it was the missing ESTA form. (https://esta.cbp.dhs.gov/faq?lang=de)

Re: Error during add or update contact details (British Airways)

Posted: Tue Jun 28, 2022 1:45 pm
by technocpu
using the phone app fixed the problem for me

Re: Error during add or update contact details (British Airways)

Posted: Wed Mar 29, 2023 3:25 pm
by Guest
Tried Safari, Chrome, mobile and MacBook. Finally through trial and error found out that it was flagging an error due to spaces in the first line of the address at which we will be staying at the destination. I was adding number and street name, it adds it without error when I just add the number. Searching online this appears to have been an issue since 2007. They can't be paying their dev / test teams very much if this issue persists!